Operations Support Analyst in Atlanta, GA at Prestige Staffing

Date Posted: 8/14/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/14/2019

Job Description

JobID: 13170

Linux / Operations Support Analyst

Skills: Excellent communication skills, Linux or Unix, Some Scripting (Bash, Shell, etc.), Strong troubleshooting ability, General Networking experience, Bachelors degree is preferred, but not required.

Pay: Flexible salary based on experience (roughly $50-60K) plus annual bonus (12-18%)

Location: Sandy Springs

Our client is a HIGHLY successful corporation in the global finance industry.  They are headquartered in Sandy Springs, GA.  They are immediately hiring for a Linux Operations Support Analyst to join their growing department.  

Responsibilities:

  • Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools
  • Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services
  • Interaction with third-party vendors is required
  • Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities
  • Coordination and collaboration with various business units is required
  • Assisting other ICE/NYSE staff with problem solving and escalation procedures
  • Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required
  • Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability
  • Must be able to prepare documentation for troubleshooting and escalation procedures
  • Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these discipline.
  • Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software.
  • This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts.
  • This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable

Minimum Requirements:

  • Professional Linux, Solaris, or Unix experience (1+ years)
  • Basic scipting experience is strongly preferred (Bash, Shell, etc.)
  • Working knowledge of internetworking and various LAN/WAN technologies
  • Working knowledge of router, switch, firewall, and proxy technologies
  • Good verbal and written communication skills
  • Systems/Application support experience OR Associates/Bachelors degree
  • Demonstrate reliability, flexibility, and attention to detail
  • Willing to rotate through the following shifts as the need arises
  • Primary 9 hour shifts range between 7am-7pm
  • Periodic rotation through 2nd and 3rd shifts
  • Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades


Preferred Experience:

  • Technology and/or application support (4+ years)
  • Network and network forensic analysis (packet capture analysis)
    FIX Protocol
  • Bash, Java, Visual Basic, or Shell scripting
  • Experience with enterprise monitoring solutions
  • Understanding and working knowledge of TCP/IP and Multicast technologies

Benefits:

  • Annual cash and stock bonuses
  • Amazing office w/ amenities (gym, cafe, coke machines, etc.)
  • Excellent costs health and dental insurance
  • Strong 401K match
  • Ample career growth opportunities