Technical Client Service Rep I : 858476 in Groton, CT at Prestige Staffing

Date Posted: 7/7/2020

Job Snapshot

Job Description

JobID: 26791

Technical Client Service Representative

Location:  Gronton, CT

Pay Rate:  $15.00/hour

Hours:  This position is M-F; 9am-6pm ET

Job Summary:

Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

Your Role:

  • Provide client support and technical resolution via email, phone and other electronic communications.
  • Troubleshoot and resolve all product-specific technical (hardware/software) problems.
  • Verify proper installation and configuration of software.
  • Answer policy and procedural questions.
  • Provide training to clients in the use of system and applications.
  • Other duties as assigned

Job Requirements:

  • New Grads will be considered!
  • Experience:  0-2 yrs                 
  • PC Hardware Troubleshooting
  • Software Troubleshooting
  • Problem Solving
  • Organizational Skills
  • Written Communication
  • Telephone Etiquette

What We Look For (preferred):

  • Communication Skills internal and external
  • Time management
  • Ability to read a customer
  • Interpersonal skills
  • Multi-tasker
  • Reliable and dependable