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Supervisor (Collections & CSRs)

Prestige Staffing - Healthcare Jobs - Revenue Cycle Knoxville, TN (Onsite) Contractor
JobID: 46384

Job Title: Supervisor for Patient Accounts and Collections

Overview: You will lead a team who handles payment posting, self-pay collections, and customer service in a healthcare setting.

Key Responsibilities:

  1. Team Leadership & Training:

    • Provide leadership, guidance, and support to a team of payment posters, collectors, and customer service specialists.
    • Set clear performance expectations and goals for team members and monitor their performance regularly.
  2. Payment Posting:

    • Oversee the accurate and timely posting of payments received from patients and insurance companies.
    • Ensure that payment posting procedures comply with organizational policies and industry regulations.
  3. Self-Pay Collections:

    • Manage the self-pay collections process, including patient communication, payment arrangements, and follow-up.
    • Monitor collection efforts and account aging to identify trends and opportunities for improvement.
    • Provide guidance and support to collectors in negotiating payment plans and resolving payment disputes.
  4. Customer Service:

    • Lead the customer service team in providing exceptional service to patients
    • Handle escalated customer inquiries or complaints and ensure timely resolution.
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Job Snapshot

Employee Type

Contractor

Location

Knoxville, TN (Onsite)

Experience

Not Specified

Date Posted

10/13/2024

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