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Job Requirements of Supervisor (Collections & CSRs):
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Employment Type:
Contractor
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Location:
Knoxville, TN (Onsite)
Do you meet the requirements for this job?
Supervisor (Collections & CSRs)
Prestige Staffing - Healthcare Jobs - Revenue Cycle
Knoxville, TN (Onsite)
Contractor
JobID: 46384
Job Title: Supervisor for Patient Accounts and Collections
Overview: You will lead a team who handles payment posting, self-pay collections, and customer service in a healthcare setting.
Key Responsibilities:
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Team Leadership & Training:
- Provide leadership, guidance, and support to a team of payment posters, collectors, and customer service specialists.
- Set clear performance expectations and goals for team members and monitor their performance regularly.
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Payment Posting:
- Oversee the accurate and timely posting of payments received from patients and insurance companies.
- Ensure that payment posting procedures comply with organizational policies and industry regulations.
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Self-Pay Collections:
- Manage the self-pay collections process, including patient communication, payment arrangements, and follow-up.
- Monitor collection efforts and account aging to identify trends and opportunities for improvement.
- Provide guidance and support to collectors in negotiating payment plans and resolving payment disputes.
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Customer Service:
- Lead the customer service team in providing exceptional service to patients
- Handle escalated customer inquiries or complaints and ensure timely resolution.
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