Supervisor (Collections & CSRs)

Job Title: Supervisor for Patient Accounts and Collections

Overview: You will lead a team who handles payment posting, self-pay collections, and customer service in a healthcare setting.

Key Responsibilities:

1. Team Leadership & Training:

   • Provide leadership, guidance, and support to a team of payment posters, collectors, and customer service specialists.
   • Set clear performance expectations and goals for team members and monitor their performance regularly.

2. Payment Posting:

   • Oversee the accurate and timely posting of payments received from patients and insurance companies.
   • Ensure that payment posting procedures comply with organizational policies and industry regulations.

3. Self-Pay Collections:

   • Manage the self-pay collections process, including patient communication, payment arrangements, and follow-up.
   • Monitor collection efforts and account aging to identify trends and opportunities for improvement.
   • Provide guidance and support to collectors in negotiating payment plans and resolving payment disputes.

4. Customer Service:

   • Lead the customer service team in providing exceptional service to patients
   • Handle escalated customer inquiries or complaints and ensure timely resolution.