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Job Requirements of Front Office Specialist:
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Employment Type:
Contractor
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Location:
Wayland, MA (Onsite)
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Front Office Specialist
Front Office Specialist
Location: Wayland, MA. 01778
Hours: M-F 8 to 4:30
Pay: $25+ per hour depending on experience
Position Description
Summary:
Front Office Specialist's responsibilities include all duties related to the front desk and call center. Responsibilities assigned to individuals can and will change at any time at the discretion of management or the supervisor.
Duties:
1) Prep and pulling of patient charts for the following week’s visits by Thursday. Chart checklist should be filled out completely and signed. Any missing information should be addressed at this time. This task should be completed early in the day for review by staff nurse.
2) Filing of all paperwork daily.
3) Charts should be returned to the wall, all loose paperwork in order, at the end of each clinic day. All charts should remain alphabetized on the wall.
4) Answering telephone calls.
5) Paging on consultations to physicians. Page should include consult, hospital, patient name, room number, referring physician, and hospital phone number with appropriate extension.
6) Call all patients the day prior to their appointment to confirm.
7) Make appointments for new and existing patients according to set guidelines. If patient is new, directions should be given.
8) Handling and processing of billing information daily.
9) Handling and processing of dictation, letters, and physician orders daily.
10) Register patients, enter and/or update patient demographics, make copies of vital information.
11) Collect co-payments and past due balances from patients at check-in/check-out desk.
12) Process medical records requests.
13) Other duties and tasks as assigned.
Qualifications:
- High school diploma
- 2 years medical or other office experience
- Athena EMR experience required