Application Support Technician

Application Support Technician

Pay: $95,000 - $105,000

Location: Hoboken (Hybrid)

Summary:
Join a dynamic support team as a Level 1 Support Technician, providing essential first-touch assistance to users experiencing application and technology issues. This role offers an excellent entry point into a growing software company, where your troubleshooting skills and customer service excellence will directly impact user satisfaction and operational efficiency.

Requirements:

• Technical knowledge of Windows 10 & 11 operating systems
• Proficiency with the Microsoft Office suite
• Strong communication skills, both verbal and written, in English
• Excellent customer service and client-facing abilities
• Ability to troubleshoot technical issues effectively and multi-task efficiently
• Experience in a client-facing support environment preferred
• Financial services background is a plus

Responsibilities:

• Provide first-level support for application and desktop issues via phone, email, and remote access tools
• Create and manage user accounts, troubleshoot software and hardware problems
• Log, track, and escalate tickets as needed, ensuring timely resolution
• Walk users through problem-solving steps and follow up to confirm resolution
• Assist with onboarding for new hires, delivering necessary technology support
• Maintain detailed documentation of support cases and resolutions
• Manage ticket lifecycle from initiation to closure, ensuring quality customer service throughout

Benefits:

• Great entry-level opportunity to get in with a reputable software company
• Opportunity for growth and career development in the tech/support field
• Collaborative work environment with a focus on professional development
• Hybrid work model providing flexibility and work-life balance