Customer Service Representative II

Job Details: Customer Support ll 
Prestige Staffing is currently searching for a strong customer-service minded Client Services Representative in Marietta, Georgia. Successful candidates will have a call center background with knowledge of healthcare terminology. Hours will range from 8:30a-5:00pm and pay will be around $23-28/hr. This is a full-time permanent position.

Essential Responsibilities

• Provides front-line service to sales reps and customers; provides answers to basic product questions, documentation of potential complaints and comments as well problem resolution.
• Receives and processes sales orders from field sales reps
• Handles returns and defective merchandise by determining proper course of action and implementing action
• Monitors replacement orders and contacts customers for timely return.
• Processes orders from entry into the computer system through invoicing.
• Maintains customer files.

Required Education and Experience

• High school diploma or equivalent required, bachelor’s degree preferred.
• Minimum 3+ years’ experience within customer service.
• Healthcare experience strongly preferred.
• Excellent communications skills, both verbal and written, required; must communicate well on the telephone.
• Exceptional computer skills required.
• Must be well organized, have a high detail orientation and be flexible in performing daily duties.