Bilingual Patient Customer Service Reps x4 (Temp to Perm)

Job Title: Inbound Call Center Representative – Healthcare
Location: Miramar, FL
Job Type: Full-Time 
Pay: $17/hr.

Job Summary:

We are seeking a compassionate, detail-oriented Inbound Call Center Representative to join our healthcare support team. In this role, you will be the first point of contact for patients handling a wide range of inquiries related to their DME equipment and general healthcare services.

You will deliver exceptional customer service while adhering to HIPAA regulations and maintaining the highest level of professionalism and accuracy.

Key Responsibilities:

• Handle inbound calls from patients in a timely, courteous, and empathetic manner
• Respond to inquiries about appointments, medical services, insurance coverage, and billing
• Verify patient information and update records in electronic medical systems
• Educate callers on company services, policies, and procedures
• Route calls to appropriate departments when necessary
• Document all interactions accurately in the system following each call
• Ensure compliance with HIPAA and other applicable privacy regulations
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction
• Participate in ongoing training sessions to stay current on healthcare regulations, services, and systems

Qualifications:

Required:

• High school diploma or equivalent
• 1+ year of customer service experience, preferably in a healthcare or call center setting
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and call center software
• Ability to handle confidential information with discretion
• Dependable with a strong work ethic and attention to detail

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