Supv CSC Dispatch : BSWHJP00005646

Dispatch Supervisor - Customer Service Center 

Pay: $27/hr
Location: Dallas, TX 75246
Schedule: Tuesday – Saturday
Shift: 1:00 PM – 9:30 PM

We’re seeking an experienced and motivated Customer Service Center Supervisor to lead daily operations for a high-volume dispatch team. This role is responsible for managing staff performance, ensuring service quality, and driving operational excellence. The ideal candidate excels at multitasking, resolving escalations, and building a positive, collaborative team culture.

• Oversee daily CSC operations including staffing, scheduling, and workflow management.

• Monitor call volume, quality assurance, and productivity metrics.

• Handle escalated and overflow calls as needed.

• Manage attendance, hiring, and disciplinary matters.

• Collaborate cross-functionally with departments and vendors to improve service delivery.

• Provide regular coaching, mentoring, and performance feedback.

• Prepare reports and track key performance indicators.

• Assist in implementing new technology, processes, and service enhancements.

• Proven managerial experience in a customer service or dispatch environment.

• Strong leadership and coaching abilities.

• Excellent communication skills (both verbal and written).

• Proficiency with Microsoft Office Suite and general computer applications.

• Ability to interpret data and make informed operational decisions.

• Skilled in conflict resolution and problem-solving.

• Adaptable in a fast-paced environment with shifting priorities.

• Competitive hourly rate with room for advancement.

• Comprehensive health benefits and paid time off (available upon hire).

• Ongoing professional development and training.

• Supportive leadership and collaborative team environment.
  
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