Sr. UC Engineer

Senior UC Engineer

Pay: $100-120k based on experience

Location: Chicago, IL (Can be Remote)

Summary
The Senior Unified Communications (UC) Engineer will collaborate with all aspects of maintaining, configuring, and sustaining the Cisco VoIP  environment including design, implementation, maintenance of existing UC environment, upgrading/configuration, and installation of  hardware/software. In addition, the Senior UC Engineer helps evaluate,
design, configure, document, and implement communication system architecture including phone networks & services, circuits, VOIP, cloud services, and connectivity to support business needs. The Senior UC Engineer is responsible for assisting with the development of roadmaps and leads implementation projects. The Senior UC Engineer is required to participate in a 24x7x365 on-call rotation, including periodic off business-hours work. The Senior UC Engineer holds the team and organization-level responsibilities and leads large-scale projects.

Responsibilities
•Ensure successful delivery to support strategic planning and initiatives, improve organizational performance, and advance progress towards RUSH goals.
•Work with vendors, clients, carriers and technical staff on implementation, optimization, and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, CCE, CUBE, Jabber, WebEx, Finesse, voice gateways, and all other Unified Communications applications.
•Carry out maintenance/upgrades on all UC/UCCE infrastructure and end points.
•Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.
•Strong knowledge of voice/VoIP protocols; SIP, ISDN PRI, TI, FXS, FXO and Fax
•Perform security review of UC Infrastructure and Applications.
Improve Processes and Standards
•Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience.
•Lead the development and delivery of training relevant to area of expertise.

Required Job Qualifications:
Education Minimum:
Associate Degree in Information Technology, Computer Science, or related field (2 years combination of relevant experience and education may be considered in lieu of degree)
Preferred: Bachelor’s degree in Information Technology, Computer Science, or related field strongly preferred.

Work Experience:
Minimum:
•5 years demonstrated success designing, configuring, and supporting Cisco Unified Communications infrastructure.
•5 years demonstrated success troubleshooting to isolate and diagnose problems in large- scale voice implementations.
•5 years demonstrated success translating business needs into operational requirements.
•5 years demonstrated success managing multiple projects simultaneously.
•5 years demonstrated success as mentoring and teaching others on Unified Communications technologies.
Preferred:
•3 years relevant experience in a Healthcare setting
•3 years relevant experience in IT, Business Operations, Project Management, Analytics or Monitoring
•3 years relevant experience supporting Cisco or similar UCaaS solutions.
•3 years relevant experience supporting Cisco CCE; creating and modifying scripts.
•3 years relevant experience supporting Calabrio suite of products.
•3 years relevant experience supporting Genesys CX cloud or similar CCaaS solutions.

Licenses & Certifications
Preferred:
CCNP Collaboration Certification
CCNA Certification

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