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Job Requirements of Biller/Collector:
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Employment Type:
Contractor
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Atlanta, GA (Onsite)
Do you meet the requirements for this job?
Biller/Collector
Job Title: Patient Account Specialist
Department: Business Office/Finance
Reports To: Business Office Manager
FLSA: Non-Exempt
Position Summary
Responsible for collecting, posting and managing patient account payments.
Essential Duties and Responsibilities
• Verifies insurance benefits and changes in benefits both in and out of network
• Ensures accuracy of all accounts, charges, payments and adjustments
• Prepares and submits clean claims to various insurance companies either electronically or by paper
• Prepares adjustment and refund requests and submits to Business Office Manager for approval
• Enters notes in billing and collection software for all activity on patient accounts including benefit verification, billing, payments, adjustments and refunds
• Works with Utilization Review on patient accounts to ensure proper collection on all certified days and notifies UR of any patient certification problems.
• Answers questions from patients, clerical staff and insurance companies
• Identifies and resolves patient billing complaints
• Prepares, reviews and sends patient statements
• Evaluates patient’s financial status and establishes budget payment plans. Follows up on and reports status of delinquent accounts
• Reviews accounts for possible assignment and makes recommendations to the Business Office Manager
• Prepares information for bad debt approval
• Performs various collection actions including contacting patients and insurance companies by phone, correcting and resubmitting claims to third party payers
• Works a minimum of 30 accounts per day
• Processes payments from insurance companies and prepares a daily deposit
• Performs other duties as assigned
Knowledge, Skills and Abilities
• Ability to inspire client confidence in the Talbott Recovery Staff and the Talbott Recovery Model of Treatment.
• Ability to consistently demonstrate through conduct and communications the stability required to effectively assist patients and their family members through the Talbott Recovery Model of Treatment.
• Must have high level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact and diplomacy.
• Excellent verbal and written communication skills required.
• Ability to pay continual attention to detail.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Exercise good judgment, apply common sense and successfully handle ambiguity.
• Exceptional analytical and problem solving skills.
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel)
Education and Experience
• High School Degree or GED required.
• Minimum of 2 years of experience required in insurance verification and/or insurance billing
Work Environment and Physical Demands
• Sits, stands, walks, and moves intermittently during work hours.
• Must be able to lift, push, pull and/or move up to 60 pounds.
• Must be able to move from building to building in possible extreme weather conditions.
• Ability to be physically mobile, climb stairs, traverse the campus on uneven, hilly terrain.
• Position requires some work on the computer requiring manual dexterity and visual acuity.
• Must be willing to work a flexible schedule.
• A current, valid driver’s license and a clean driving record is required for use of company vehicles and occasional business travel.
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