Front Office Specialist (Medical Office Specialist)

Prestige Staffing is looking for a Front Office Specialist with excellent customer service for a direct hire role. The ideal candidate will be teamwork oriented, able to multi-task in a medical setting, flexible, and possess strong interpersonal skills.

Summary: Responsibilities include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling electronic medical records, cashiering, and computer work.

Essential Duties and Responsibilities - Other duties may be assigned.

• Work at the reception desk, answer phones, greet and communicate with patients and providers.
• Scheduling, canceling, and rescheduling patient appointments.
• Checking in patients and properly documenting registration.
• Insurance verification and verification of patient demographics.
• Filing and retrieving electronic medical records/files.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day in the computer.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Knowledge: High school diploma or general education degree (GED) with 2 year related business experience; or equivalent combination of education and experience where two years related experience equals one year of schooling.

• 2 years of experience in a medical practice setting is preferred.
• Knowledge of basic office equipment including copier, fax machine, and computer
• EHR experience, EPIC preferred.
• Skill in dealing with interpersonal issues and customer relations.
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to organize and communicate clearly.
• Ability to maintain confidentiality of patient and employee information (HIPAA compliance).

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