Medical Assistant - Enrollment

We are looking for a highly motivated and energetic Medical Assistant / Care Coordinator to join our team as a Chronic Care Management (CCM) Onboarding Specialist!

In the role of a Chronic Care Management (CCM) Onboarding Specialist, you will serve as a key link between our patients and the essential services we provide. This role includes a strong focus on improving patient outcomes through effective communication, coordination of care, and compliance with healthcare regulations.

Primary Responsibilities:

1. Patient Outreach and Enrollment: Actively promote our Chronic Care Management program to qualifying patients, clearly articulating the program benefits and securing their consent for enrollment.

2. Patient Engagement: Maintain proactive communication with patients to address their queries regarding CCM services, and document all interactions diligently.

3. Care Coordination: Execute onboarding calls, follow-up calls, medication checks with pharmacies, and liaison with healthcare providers to obtain relevant medical records.

4. Healthcare Systems Navigation: Proficiently utilize various Electronic Medical Records (EMR) systems and adapt to the specific practices of various doctor offices.

5. Patient Advocacy: Manage refill requests and other patient needs during and after onboarding calls.

6. Compliance and Quality Assurance: Strict adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines and regulations.

Qualifications and Skills:

• Excellent verbal and written communication skills
• Chronic Care Management experience
• Familiarity with EMR systems
• Strong attention to detail and organizational skills
• Proficiency in time management and ability to multitask
• A solid understanding of HIPAA guidelines and regulations

This position provides an opportunity to make a significant impact on our patients' health outcomes and overall experience with our CCM program. If you are passionate about patient advocacy and are driven by the mission to provide exceptional healthcare services, we encourage you to apply.

Job Type: Full-time
Expected hours: 40 per week
Medical Specialty: Internal Medicine, Cardiology
Schedule: Monday to Friday
Experience: Chronic Care Management: 1 year (Preferred)
License/Certification: Certified Medical Assistant (Preferred)

Work Location: Enroll patients face to face in a Medical Practice across multiple Locations in Metro Detroit, MI . Mileage will be reimbursed.

 

#zr-rep