Business Systems Administrator

Title: Business Systems Administrator
Location: Hybrid in Charlotte, NC
Pay Rate: 75 - 80k

Responsibilities include
Managing users, licensing, configurations, and workflows for ERP, CAD, and related business systems
Supporting IT Managed Services Provider resolving issues pertaining to CAD, ERP, and related business systems
Performing software installation and upgrades, including planning and scheduling, testing and coordination
Working with outside vendors to resolve system issues and new system implementations
Investigating, diagnosing, and remedying software issues and outages
Supporting team members with system advancements to streamline and improve business processes
Creating policies and standard operating procedures (SOP’s) to promote efficiency, productivity, and minimal rework
Plan and lead projects related to business systems
Recommend new technology and present to team members
Train staff on software usage and best practices including development of training materials
Follow all company policies and procedures along with corporate directives

Qualifications
3 years of experience with PDM or equivalent document management software
3 years of experience with 2D design and detailing with AutoCAD a plus
3 years of experience with ERP/MRP software

Desired Experience and Skills
Knowledge of fabrication processes such as bending, punching, welding, machining, etc.
Knowledge of Epicor ERP system usage and administration
Knowledge of Solidworks/PDM administration
Knowledge of Microsoft 365 administration

Education
Bachelor’s or Associates Degree in Information Technology, Engineering, or other relevant field with equivalent combination of experience