Outpatient Access Specialist

Prestige Staffing is searching for a contractor to work an Outpatient Patient Access position for 6 months in Atlanta, GA. (Buckhead area) This role is Mon - Fri 7:30-4:00 and could be permanent for the right fit. 

Pay: $17/hr
Location: Onsite, Buckhead, Atlanta 
Schedule: Monday-Friday, 7:30am-4pm
Job type: 6 month contract to possible permanent. 

Responsible for performing any or all following functions for multiple outpatient specialty clinics and services: Scheduling, Pre-registration, Verifications, Check-in and Check-out functions.

Requirements:

• Able to pass criminal and drug test
• Covid Vaccinated
• 2 years of scheduling / patient access experience 
• 1 year working in an outpatient setting
• Experience working with Epic
• Comfortable with phone work
• Computer literate and an accurate typist

Duties:

• Schedule outpatient appointments with the appropriate service, professional or disciplines according to established guidelines.
• Schedule appointments for new evaluation, post discharges, follow-up visits, diagnostics, therapy and counseling appointments.
• Confirm demographic and insurance data when patient is scheduled/registered.
• Return all phone calls regarding scheduling within 24 hours.
• Communicate with physicians and management regarding the changes in schedules, addressing problem/issues effectively.
• Proactive in the overall effective management of the schedules.(e.g. maintain patient wait-list , send confirmation letters, etc.)
• Monitor all computer software maintenance functions related to patient access.
• Collect complete referral intake information on New Patients.
• Complete all steps to schedule and prepare daily appointment packet accurately.
• Confirm, update and/or make copies of insurance cards and patient identification at each visit.
• Obtain “consent to treat” with the signature of responsible party, and ensure it is completed accurately.
• Notify clinical staff immediately, after patient completes registration process
• Follow check-in and check-out process according to policy.
• Complete MSPQ as required during registration
• Notify Financial Counselors of any benefits that require pre-certification or referral authorization.
• Obtain complete referral information if required.
• Review and respond promptly to all intra and interdepartmental communications, (i.e., staff meetings minutes, attachments, e-mails, P&P, etc.)
• Proactively notify supervisor as appropriate regarding patient complaints, when registration is backed up, when tasks/expectations are not able to be met.
• Perform other duties as assigned by management.

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