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Job Requirements of Customer Experience Supervisor:
-
Employment Type:
Full-Time
-
Location:
Rosemont, IL (Onsite)
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Customer Experience Supervisor
Prestige Staffing
Rosemont, IL (Onsite)
Full-Time
JobID: 50542
Title: Customer Experience Supervisor
Location: Rosemont, IL- 4 days onsite (9-5:30pm CT)
Industry: Waste Management
Compensation: Based on Experience + benefits +10% bonus
Skills: Performance metrics(KPIs), Customer serving mindset - internal and external,handle escalations,Coach
Overview:- Be part of the escalation to resolution, performs root-cause analysis on call patterns coming up with cross-functional action plans.
- Bring in a culture of documenting and sharing processes and changes driving the daily customer support and service.
- Customer service supervisor manages a team of assigned customer service representatives and ensures they deliver the intended productivity, customer service metrics and comply with company guidelines related to quality of service.
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