SSOC Support Engineer

SSOC Support Engineer

Pay
$27-28/hr ... maybe $30/hr

Location
100% Remote

Summary
Join a dynamic team supporting one of the largest and most reputable law firms in the country. As an SSOC Support Engineer, you will be responsible for triaging and troubleshooting diverse security, networking, and systems issues across cloud and on-premises environments. This role offers an excellent opportunity to leverage your technical skills, work with cutting-edge technology, and contribute to automation and efficiency improvements. The position provides competitive pay, fully paid health benefits, 401k matching, profit sharing, and the opportunity to earn significant overtime pay, including double time on holidays.

Requirements

• 2+ years of experience in networking, security, and systems support
• Degree in IT or related field; certifications such as CompTIA, Network+, Security+ preferred
• Experience with Office365, Exchange, Azure, Active Directory, NTFS permissions, Windows servers
• Strong troubleshooting skills in Azure, triage, and general network/security issues
• Proficient in scripting, especially PowerShell, with a focus on automation and efficiency
• Ability to support low-level systems tickets, with experience handling phishing, firmware upgrades, and user permissions
• Excellent problem-solving, quick learner, and team-oriented mindset
• Light programming experience and ability to assist dev teams with scripts and automation

Responsibilities

• Support and troubleshoot Azure, Office365, Exchange, and related systems
• Triage security and network issues, including phishing email assessments and server firmware updates
• Create and manage shared folder locations, permissions, and security policies
• Assist with low-level system tickets related to Active Directory, NTFS permissions, and Windows servers
• Develop automation scripts using PowerShell to streamline repetitive tasks
• Support the SSOC team of 33 members, managing approximately 100 tickets per week
• Escalate issues outside scope, maintaining proper ticket documentation and follow-up
• Collaborate with the dev team on coding tasks, utilizing AI for automation purposes
• Support night shifts, ensuring seamless system upgrades and maintenance

Benefits

• Fully paid health insurance and 401k matching
• Profit sharing and bonuses
• Work for a prestigious law firm with a strong company culture
• Paid overtime (time and a half) with additional double time on holidays
• Long-term growth potential with excellent tenure among team members