Patient Insurance Advocate

The Patient Insurance Advocate serves as the insurance liaison between the clinics, patients and insurance company. The role ensures that each patients account has accurate information before their appointment and communicates follow-up needed to respective parties to ensure we can get our patients taken care of timely and efficiently.

Location: Sandy Springs

Role and Responsibilities

• Verifying insurance benefit coverage information for new and established patients.
• Obtaining authorization and referrals.
• Ensures all insurance and eligibility information is obtained and entered into the system timely and accurately.
• Ensures co-pays, deductibles and other out of pocket amounts are collected at the time of visit.
• Assesses patient financial requirements and advises patient on insurance benefits, co-pays and other financial obligation.
• Responsible for expediting the financial assistance process for patients who are unable to meet their financial obligation.
• Note accounts for front desk regarding coordination of benefits, past debt collections, residency verification and load/update copay/deductible or OOP amounts.
• Review schedules daily for expired plans, new patients and outstanding balances.
• Other duties as assigned
• COVID19 adjustments may be required – (change to hours, location, responsibilities)
• Adhere to the Standards of Excellence

Qualifications and Education Requirements

High School Diploma or equivalent education and a minimum of two (2) years related experience in Registration and/or Insurance Verification in a medical setting is required.

Preferred Skills

Knowledge of medical terminology. Excellent oral and written communication skills. Good interpersonal skills and team oriented. Ability to multi-task and work effectively in teams

Computer Skills

Microsoft Office programs.  Basic printing/faxing/scanning

Language and Mathematical Skills

English (reading, writing and verbal); Basic Math Skills

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, kneeling, bending/stooping, twisting, pulling/pushing and reaching above the shoulder.  This position also may require the occasional lifting of equipment up to 25 lbs.

Other information

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs.  The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

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