Contact Center Spec 1 : BSWHJP00005285

Patient Services Call Center Representative – Temp-to-Hire | $17.50/hr | Dallas, TX (Hybrid)

Ready to join a team that makes a real difference in patients’ lives—while gaining solid experience and a potential full-time role? We’re looking for a Patient Services Call Center Rep who’s great with people, quick on a keyboard, and calm under pressure.

Job Title: Patient Services Call Center Representative
Pay: $17.50/hour
Schedule: Monday–Friday, 8 AM–5 PM
Location: Onsite in Dallas, TX (first 2 weeks), then remote
Address: 301 N Washington Ave, Dallas, TX 75246
Type: Temp-to-Hire (3–6 month contract with potential for full-time hire)
Parking: Included

• Answer incoming calls from patients and family members with professionalism and a friendly attitude

• Help schedule appointments and update patient information in the system

• Verify insurance or provide self-pay info and cost estimates

• Explain appointment details and prep instructions to patients

• Send messages to the appropriate team members, and escalate urgent issues when needed

• Keep things calm and helpful—even when the caller’s stressed

• High School Diploma required

• 1+ year of call center or customer service experience

• Comfortable working on a computer and typing quickly

• Medical terminology knowledge is a plus

• Stable job history preferred—please note any contract roles on your resume

• Start onsite for training, then transition to remote work

• Fast-paced environment—perfect for someone who enjoys staying busy and helping people

• Clear, confident communication is key

• Healthcare experience or appointment scheduling knowledge is a bonus

Apply now to get started—we’re moving fast!