Clinical Phone Triage Specialist

Job Description

Overview

Come join our team! We have an immediate need for a Clinical Phone Triage Specialist . If you are ready to make an impact every day, and thrive in a fast-paced environment, then our facility might be right for you.

Hours:

• Mon 7:30am-4:30pm
• Tues 8am-4:30pm
• Wed 7:30am-4:30pm
• Thurs 8am-4:30pm
• Fri 7:30am-4:30pm

Summary:

The clinic triage specialist is the point of contact for patients and supporting medical professionals to address and coordinate ongoing medical care for patients.

• Triage and document all incoming clinical phone calls including patient calls for emergencies or questions involving their care and pharmacy calls, medication clarifications, drug interactions to support quality patient care.
• Communicate information on behalf of physicians, physician assistants and nurse practitioners to patients as directed.
• Document messages in patient chart as needed
• Manage new, renewal, and/or refill prescriptions for patients via EMR system and checking all prior disbursement to patient
• Adherence to compliance and completion of compliance training.
• Performs other related duties as assigned.

• Must have high school diploma or general education degree (GED)
• 3 years related clinical or complex scheduling experience
• Certified MA preferred

Knowledge, Skills and Abilities

• Must be detail oriented.
• Must have excellent communication skills and the ability to communicate effectively orally and in writing.
• Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
• Must possess excellent leadership, organizational, and computer skills.
• Ability to work effectively and cooperatively with staff, board, clients, and the public.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
• Ability to maintain confidentiality of information.