Outbound Call Center Representative

Position: Outbound Call Center Specialist (Contract) 
Reports To: Contact Center Team Lead

Join our team and make an impact by helping us grow our member base and provide exceptional service. If you’re enthusiastic, driven and looking for an opportunity to represent Wider Circle as we work to connect neighbors for better health, we encourage you to apply today!

Location: Remote 
Equipment: Provided
Hours: Monday - Friday; 9-6pm EST
Pay:$15-16/hr. + monthly bonus potential 

Position Overview

As a Contact Center Specialist at Wider Circle’s remote contact center, you will play a crucial role in connecting with current and potential members and to promote our programs. This entry-level position is ideal for individuals with strong verbal communication skills, a friendly demeanor, and a passion for helping others. Sales and customer service experience are a plus but not required. We will provide comprehensive training to ensure your success.
Key Responsibilities

• Conduct outbound calls to prospective members, introducing them to our programs.
• Build rapport with members to understand their needs and effectively communicate our value propositions.
• Provide excellent customer service by responding to questions and concerns in a professional manner.
• Accurately document member interactions and update records in the outreach center database.
• Meet or exceed daily and monthly call targets and performance metrics.
• Collaborate with team members and supervisors to refine engagement techniques and strategies.
• Participate in training sessions to stay updated on product knowledge and call center best practices.

• High school diploma or equivalent.
• Strong verbal communication skills with a persuasive and engaging style.
• Ability to work in a fast-paced environment and handle rejection with resilience.
• Basic computer skills for data entry and navigating call center software.
• Prior experience in sales, customer service, or telemarketing (preferred but not required).
• A positive attitude, willingness to learn, and commitment to achieving goals.
• A comfortable, distraction-free workspace at home to support your remote work responsibilities.
• Must be able to pass a drug screen, background check, internet speed test, and customer service assessments

• Goal-oriented and self-driven to succeed.
• Strong time management and organization skills
• Experience successfully working in a remote environment 
• Team player who thrives in a collaborative environment.
• Adaptable and able to handle diverse customer interactions.
• Strong problem-solving skills and attention to detail.