Front Office Agent

JobID: 49646

Medical Front Office Job Description:

Location: Remote

Responsibilities:

• Greet patients
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Answer incoming calls and deal with inquiries
• Schedule patient appointments
• Collect co-pays and deductibles
• Schedule hospital admissions, tests, scans and outside appointments for patients

Experience and Education:

• High school diploma
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance required
• 2 years of experience in a medical front office role

Key Competencies:

• Professional communication skills
• Information collection and management
• Planning and organizing
• Attention to detail
• Customer service skills
• Confidentiality/following HIPAA guidelines

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