Surgery Scheduler - Central Park Location

Physician Clinic in the Austin area looking to add a Surgery Scheduler / Procedure Scheduler to their team. Looking to set up interviews for qualified candidates ASAP. Seeking great customer service skills and insurance/surgical knowledge.

Compensation: Based on experience
Location: Austin, TX
Hours: Normal business hours

Position Overview:
The Surgery Scheduler plays a vital role in coordinating and scheduling surgeries for patients. This position is essential in ensuring a smooth workflow for surgical procedures by interacting with patients, physicians, and other medical staff. The ideal candidate will be highly organized, possess strong communication skills, and have a comprehensive understanding of scheduling practices, medical terminology, and insurance verification.

Key Responsibilities:

• Schedule surgeries and procedures for patients based on physician availability, facility resources, and patient needs.
• Communicate with patients to confirm surgery dates, provide preoperative instructions, and answer any questions related to the procedure.
• Verify patient insurance information and obtain authorization for procedures as needed.
• Coordinate with surgical teams, including surgeons, anesthesiologists, nurses, and other staff, to ensure appropriate resources are in place for scheduled surgeries.
• Maintain accurate and up-to-date records of scheduled surgeries, patient information, and surgery outcomes.
• Ensure all necessary preoperative testing, consultations, and paperwork are completed and documented prior to surgery.
• Resolve scheduling conflicts and adjust procedures as necessary to accommodate urgent or emergency cases.
• Provide excellent customer service to patients, families, and medical staff by addressing any concerns promptly and professionally.
• Ensure compliance with all hospital and regulatory standards related to patient confidentiality and data security.

Qualifications:

• High school diploma or equivalent required; additional certification in medical office administration or a related field preferred.
• Prior experience in surgery scheduling or medical office administration is preferred.
• Strong knowledge of medical terminology, procedures, and insurance processes.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, medical professionals, and insurance companies.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency with medical scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.
• Attention to detail and a strong focus on accuracy and patient care.