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Job Requirements of Desktop Support Specialist:
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Employment Type:
Full-Time
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Location:
Dallas, TX (Onsite)
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Desktop Support Specialist
Desktop Support Specialist
Pay
$75,000
Location
This role requires onsite presence in Dallas, Texas.
Summary
One of the largest homeowners associations and SaaS providers in the country, is seeking a highly motivated Desktop Support Specialist to join their IT team. The successful candidate will be responsible for supporting multiple acquired companies during their integration process, including assessing IT infrastructure, setting up internet access, VPNs, and providing onsite training. The role involves travel once a month, typically from Wednesday to Wednesday, and requires a self-starter with excellent communication skills, organizational abilities, and a proactive approach to technology support. The position offers significant growth potential within a stable, multi-billion dollar organization, with opportunities to work closely with technical teams and end-users.
Requirements
- 1-2 years of related technical service desk experience or equivalent (degree plus experience)
- Microsoft Outlook, Active Directory, basic IT infrastructure, TCP/IP networking, VPN experience
- Desktop support, ticket management using FreshService (handling approximately 10 tickets daily)
- Excellent communication and organizational skills
- Comfortable traveling monthly from Wednesday to Wednesday
- Self-motivated and proactive with a customer-focused attitude
- Preferred: A+ Certification
Responsibilities
- Provide timely technical support via phone, email, and remote tools
- Troubleshoot hardware issues for PCs, laptops, printers, etc.
- Handle software installations and configurations
- Resolve network connectivity problems and manage user accounts
- Assist with Microsoft Office applications troubleshooting
- Set up and configure computers and desks at client sites
- Assess client IT infrastructure and identify necessary upgrades
- Train employees on new systems and technologies during onboarding
- Manage incident tickets in FreshService, ensuring all issues are documented and escalated if necessary
- Maintain and update knowledge base articles
- Work with teams to run trainings and onboarding processes
- Travel to various client sites as part of the onboarding and support process
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