IT Support Specialist

JobID: 45998

Title: IT Support Specialist

Pay: $55-60k base

Schedule: Direct hire, perm

Location: Hybrid, Valparaiso, IN

Must Have: Windows, Active Directory, Desktop Deployment

Job Description:
Provides IT services support to clients for desktop, applications, computer networking, and hosting services. This position is hands-on with direct client interaction that will entail occasional after-hours and weekend work. Work is approximately 80% on-site in Valparaiso, IN; 20% on-site at client locations. The service area includes NW Indiana, SW Michigan, and the Chicago metro area.
Responsibilities:

• Responds to IT support requests and alerts as required, ensuring prompt resolution
• Maintains communications with clients on the status of issues and requests
• Tracks and accurately documents support activity in support system
• As warranted, escalates issues to Director of IT for resolution

Knowledge & Skillsets:

• Windows, Windows applications
• Active Directory   
• Google Suite administration, Chromebooks
• End-to-end desktop/application support
• Desktop deployment
• Backup deployment and monitoring
• Hosting environments

Requirements:

• • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • The ability to organize work and multitask
  • Problem-solving skills
  • Willingness to learn and keep up with new practices and procedures
  • Compliance in the security of our systems and the confidentiality of client and company data. As required meet HIPAA, FERPA, PCI, and NIST standards

Other requirements:

• Minimum of 2-3 years of relevant experience
  • Valid driver’s license & personal, reliable vehicle to travel to client locations
• Ability to lift to 45 lbs.