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IT Support Specialist

Prestige Staffing Information Technology Job Valparaiso, IN (Onsite) Full-Time
JobID: 45998

Title: IT Support Specialist

Pay: $55-60k base

Schedule: Direct hire, perm

Location: Hybrid, Valparaiso, IN

Must Have: Windows, Active Directory, Desktop Deployment

Job Description:
Provides IT services support to clients for desktop, applications, computer networking, and hosting services. This position is hands-on with direct client interaction that will entail occasional after-hours and weekend work. Work is approximately 80% on-site in Valparaiso, IN; 20% on-site at client locations. The service area includes NW Indiana, SW Michigan, and the Chicago metro area.
Responsibilities:
  • Responds to IT support requests and alerts as required, ensuring prompt resolution
  • Maintains communications with clients on the status of issues and requests
  • Tracks and accurately documents support activity in support system
  • As warranted, escalates issues to Director of IT for resolution
Knowledge & Skillsets:
  • Windows, Windows applications
  • Active Directory   
  • Google Suite administration, Chromebooks
  • End-to-end desktop/application support
  • Desktop deployment
  • Backup deployment and monitoring
  • Hosting environments
Requirements:
    • Excellent verbal and written communication skills
    • Strong interpersonal skills
    • The ability to organize work and multitask
    • Problem-solving skills
    • Willingness to learn and keep up with new practices and procedures
    • Compliance in the security of our systems and the confidentiality of client and company data. As required meet HIPAA, FERPA, PCI, and NIST standards
Other requirements:
  • Minimum of 2-3 years of relevant experience
    • Valid driver’s license & personal, reliable vehicle to travel to client locations
  • Ability to lift to 45 lbs.
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Job Snapshot

Employee Type

Full-Time

Location

Valparaiso, IN (Onsite)

Experience

Not Specified

Date Posted

10/23/2024

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