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IT Analyst in New York, NY at Prestige Staffing

Date Posted: 2/10/2018

Job Snapshot

Job Description

JobID: 16007

IT Analyst

Description

An IT Analyst is part of the team responsible for corporate desktop and server support. While most responsibilities are local, support for some remote employees or systems is periodically required. The position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills.

Core Competencies

  • Teamwork: works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes in peer meetings
  • Problem solving and decision making: demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution.
  • Communication: is clear and accurate in verbal and written communication; listens to peers and supported employees; follows directions and provides useful feedback
  • Professionalism: makes a positive impression in person, via phone, and electronically; models a ‘can-do’ attitude; embraces additional responsibility; refrains from office gossip or conflict; works extra hours as-needed to ensure work is complete; adheres to corporate policy and encourages others to do the same

Core Duties

  • Desktop Support – Managing MS Windows, Macintosh and some Linux
  • Mobile Device Support – Managing blackberry, apple, and other mobile devices
  • Hardware and Software Deployment - PC and laptop imaging
  • AD and Exchange Provisioning – User, Group, and DL maintenance
  • File and Print Server Management – Permissioning and troubleshooting
  • Phone Provisioning - Managing Cisco VOIP phone and directory configuration
  • Purchasing - Managing the IT purchasing workflow
  • Support Ticket Management - Managing IT support queue
  • Broker and Trading Floor Technology Support - New York and London-based IT Analysts will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support

Exceptional Performer Competencies

  • Documents and effectively publishes IT Analyst responsibilities and repeatable processes
  • Mentors IT Analysts in groups and individually
  • Organizes weekly peer conference calls and documents minutes
  • Reports on local support queue statistics and ensures tickets are closed timely
  • Improves processes and introduces superior technology
  • Takes initiative to learn and perform IT Engineer core duties

Desirable Skills and Experience

  • College degree in Engineering, MIS, CIS, or related discipline
  • Mac and UNIX Familiarity
  • Experience in an exchange, trading facility, or financial services