Front Office Representative

Prestige Staffing is seeking a professional, customer service oriented Front Desk Representative to support a high-volume family practice medical client in the Atlanta area. This role is ideal for someone who is friendly, organized, detail-oriented, and committed to delivering exceptional service to patients and providers. This is a direct hire role with excellent benefits.

• Monday - Friday
• Normal business hours 7:30, 8:00, 8:30 start times
• Pay starts at $23/hr. 

• Greet all patients and visitors with a smile 
• Use EMR systems to check in/out patients
• Prepare charts for daily appointments
• Collect paperwork and insurance then file them appropriately
• Answer all incoming calls promptly and courteously
• Follow HIPAA guidelines and internal communication standards
• Provide exceptional assistance to callers with professionalism and care
• Schedule patient appointments according to provider requirements
• Enter patient demographics, insurance details, and appointment information into the EMR system
• Reconcile all money collected at the end of the day
• Clearly explain appointment and billing policies
• Accept payment and post in EMR system
• Relay patient feedback or concerns to management
• Assist in training new Front Office Reps as needed
• Maintain a positive and professional attitude at all times

• Strong critical thinking abilities
• Friendly and customer service demeanor 
• Excellent verbal and written communication skills
• Proficient computer skills (Microsoft Office, internet browsers, EMR software)
• High School Diploma or GED required
• Strong organization and multi?tasking abilities
• Ability to type at least 40 WPM
• EMR or EPIC experience preferred

• Paid time off
• Partially paid health insurance
• Dental, vision, short-term and long-term disability options
• 401(k)
• Paid parking
• Competitive salary
• Scrub reimbursement
• Provided lunch