ASC Front Office - Smyrna

Medical Front Office 

Pay
$22 per hour (3-month contract with potential permanent placement)

Location + Schedule
Smyrna (Remote options available) - Monday - Friday, may have some days that start pre-8am

Summary
This role involves managing clinic patient flow through check-in and check-out processes while delivering exceptional customer service to enhance patient satisfaction. Responsibilities include appointment confirmation, verifying insurance eligibility, collecting copays and balances, coordinating transportation, and ensuring all paperwork is completed and scanned appropriately. The position requires meticulous attention to detail and collaboration with various departments to maintain smooth clinic operations.

Requirements

• Proven experience in front desk or administrative roles within a healthcare setting
• Strong organizational and communication skills
• Ability to coordinate with multiple departments and external providers
• Knowledge of insurance verification and billing procedures is preferred
• Basic proficiency in EMR systems and electronic document management

Responsibilities

• Confirm upcoming patient appointments via text message
• Collect copays and balances prior to patient visits
• Verify insurance eligibility and update patient information
• Scan and file patient documentation, including IDs, insurance cards, and signed paperwork
• Coordinate transportation services for patients when needed
• Check-in new and follow-up patients, ensuring all billing and demographic details are accurate
• Manage post-appointment check-out process, including printing summaries and scheduling follow-ups
• End-of-day reconciliation of appointment status and financial collections
• Handle referral management via fax and web output systems
• Assist with other practice-related tasks and projects as assigned