Patient Scheduler

Patient Scheduler
Sarasota, FL
Pay: 19-23/hr based on experience

Job Summary
The Patient Scheduler is responsible for coordinating outpatient appointments and preregistrations while ensuring accuracy and efficiency. This role involves gathering patient and insurance information, securing authorizations or referrals when needed, and providing clear instructions to patients and provider offices. Schedulers also calculate and communicate financial responsibilities, collect copays or deductibles, and refer more complex cases to appropriate departments.

Qualifications

• High school diploma, GED, or equivalent certificate required

• At least one year of experience in a healthcare setting

• Strong communication and customer service skills

• Knowledge of insurance processes, medical terminology, and coding is preferred

• Ability to problem-solve and adapt in a fast-paced, call center environment

Key Responsibilities

• Interview patients and accurately capture demographic, clinical, and insurance details

• Schedule, reschedule, or cancel outpatient appointments while following established protocols

• Verify orders, authorizations, and referral requirements to ensure compliance

• Request and process patient payments at the time of scheduling or registration

• Maintain confidentiality and follow HIPAA guidelines

• Collaborate with staff to resolve scheduling or financial issues and support department needs

Behavioral Expectations
Employees in this role are expected to provide safe, patient-centered service, demonstrate compassion and respect, foster teamwork, and uphold professional and ethical standards in all interactions.

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