Help Desk Engineer - Level I

JobID: 50950

Overview: Prestige Staffing’s client is a Managed Service Provider, providing a wide range of IT support and services to small to mid-size businesses. They are looking for a Help Desk Engineer with strong communication skills and a passion to technology to join their team and provide user, networking, and systems troubleshooting to their clients.

Required Skills:

• Strong analytical thinking skills
• Exceptional communication abilities, both oral and written
• Empathy towards client issues
• Positive attitude and desire for continuous learning
• Flexibility to adapt to changing client needs
• Ability to troubleshoot networks, firewalls, servers, and applications
• Proficiency in TCP/IP, DNS, DHCP, VLANs, and advanced network troubleshooting
• Experience with Windows, macOS, and Linux operating systems
• Familiarity with VOIP protocol and SIP traffic configuration
• Understanding of firewall configurations, endpoint security, and intrusion detection systems

Nice to Have Skills:

• Previous experience as a Tier 1 helpdesk engineer or higher
• CompTIA A+, Network+, and Security+ certifications
• Customer service skills with a history of high client satisfaction
• Proven track record of policy adherence and independent task completion

Preferred Education and Experience:

• Minimum of 1 year of experience in a helpdesk environment
• Certification in CompTIA A+, Network+, Security+, or equivalent
• Proven history of independent task completion and adherence to procedures
• Strong commitment to client satisfaction and team collaboration

Other Requirements:

• Demonstrated ability to manage client relationships and prioritize tasks effectively
• Willingness to mentor and coach team members as needed
• Ability to share innovative ideas for process improvements
• Commitment to operational integrity and following prescribed procedures

Ready to embark on a rewarding journey as a Help Desk Engineer? Join our team today and showcase your skills in a collaborative and supportive environment. Your dedication will contribute to our clients' success and the growth of our team. Apply now to take the next step in your career journey with us.

Location- Pennsauken, NJ (onsite for first 90 days, hybrid schedule afterwards)
Compensation- $50,000-59,000  + bonus
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