Bilingual Patient Service Representative (Lawrenceville)

Prestige Staffing is looking for a Patient Services Representative to work in the facility side by side with the patient to help enroll them in charity care by helping the patient with the enrollment paperwork. This is a direct hire role and must be ok going onsite daily. This is a patient facing role and we need someone with a professional and compassionate attitude. 

Details:

• Need to be fluent in English & Spanish
• Knowledge of medical terminology and able to explain medical concepts in both languages to patients
• Tuesday -Saturday 7:30am, 8:00am, 8:30am or 9:00am flexible start time depending on what works best for the employee for an 8 hour day
• Pay is $24-28/hr DOE
• Excellent benefits

• 3 or more years of revenue cycle experience in a hospital/vendor  setting dealing with reimbursement
• 2 years of recent experience working with Georgia Medicaid and disability claims. HCAP experience a plus
• Knowledge of community resources
• Bachelor's degree or equivalent work experience
• Excellent customer service experience
• Comfortable working on the phone and next to patients to get paperwork completed 
• Proficient in MS Office products -Word, Excel, Outlook, Windows and has EMR experience (Epic a plus)
• Gateway and GAMMIS portal experience helpful
• Very detail oriented
• Able to pass drug test (including THC), background and health screening including immunizations 

• Obtains referrals from all appropriate sources.
• Reviews referrals daily for appropriateness for potential interview and eligibility
• Documents notes in hospital and Company’s operating systems

• Introduces Company services, sets expectations for process and communication to ensure patient understanding
• Interviews in-house patients and determines eligibility

• Begins the application process when possible
• Calls discharged patients to determine eligibility
• Contacts physicians, as needed, to determine eligibility
• Overcomes patient objections to appropriately complete the application
• Obtains all needed forms from patients interviewed
• Identifies patient needs and directs them to appropriate agencies for assistance
• Mails forms to patients interviewed post-discharge
• Utilizes field service as needed to obtain information from the patient
• Leverages technology and account processing workflows; maintains data integrity with accurate and concise documentation in Company systems
• Foresees what needs to be done with all accounts and takes appropriate action to secure  eligibility until all methods are exhausted
• Performs patient relations referrals as appropriate
• Submits paperwork and applications as needed to entities and agencies

•  Interacts with team members and hospital staff in a productive, cooperative manner

• Answers questions and addresses concerns raised by clients and  team members
• Maintains awareness of level of success in meeting goals and in meeting client expectations
• Obtains needed information for  team and clients as appropriate
• Provides account transition for other staff members to develop positive working relationships with patients
• Addresses client concerns or logs concerns for discussion with appropriate management
• Attends meetings, as appropriate, with the team and with the client

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