Customer Service Specialist - Overnight Weekend Shift

Customer Service Specialist – Overnight Weekend Shift

Pay
$18/hr

Location
Fieldglass (Remote or specified location depending on client requirements)

Summary
We are seeking a dedicated Customer Service Specialist to join a dynamic team on an overnight weekend schedule. The ideal candidate will excel in handling high-volume phone interactions, dispatching work requests, and providing exceptional customer service in a fast-paced healthcare environment. This role offers an opportunity to contribute to vital patient support services, monitor environmental alarms, and assist with departmental workflows, ensuring seamless operations during overnight hours.

Requirements

• US Citizen or Permanent Resident
• High School Diploma or GED
• Minimum of 1 year experience in customer service, administrative support, healthcare, or call center environments
• Ability to handle stressful situations with professionalism and courtesy
• Proficiency in Microsoft Office Suite
• Excellent communication skills in English, both written and verbal
• Capable of working from Thursday through Monday, 10:00 PM to 6:30 AM (includes 30-minute lunch)
• Able to sit or stand for extended periods and lift light materials (10-20 lbs.)

Responsibilities

• Answering inbound calls from public and internal clients, including employees, patients, and visitors
• Dispatching work requests accurately and efficiently
• Monitoring environmental alarms such as doors, gates, parking lot intercoms, and CCTV systems
• Assisting with workflow management for patient transporters and other department functions
• Supporting special projects and initiatives to improve departmental processes
• Collaborating with team members and leadership to optimize service delivery and departmental performance
• Providing conflict resolution and maintaining a professional, courteous demeanor at all times

Benefits

• Competitive hourly pay
• Stable contract position with a minimum 6-month commitment
• Opportunities for professional development within healthcare support services
• Supportive team environment dedicated to delivering excellent customer care
• Flexible schedule during overnight hours to accommodate work-life balance