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Job Requirements of Technology Support Technician (Tier III):
-
Employment Type:
Full-Time
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Location:
Miami, FL (Onsite)
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Technology Support Technician (Tier III)
Job Title: Technology Support Technician (Tier III)
Location: Miami, FL (Hybrid – 3–4 days/week onsite at Miami International Airport)
Schedule: Sunday through Thursday
Job Type: Full-Time | Direct Hire
Pay: $95,000 - $105,000
Overview:
Our client is seeking an experienced Technology Support Technician (Tier III) to join their Technical Support team in Miami, Florida. The ideal candidate will have 5+ years of technical support experience and a strong background in troubleshooting complex systems, working with internal tools, and engaging with third-party vendors. This hybrid role will involve working onsite near the Miami International Airport several days a week, with remote flexibility when appropriate.
Responsibilities:
- Provide Tier III technical support to end users and internal teams.
- Ensure all Service Level Agreements (SLAs) are met with high standards of quality and timeliness.
- Diagnose and resolve advanced issues related to hardware, software, network configurations, and third-party applications.
- Utilize tools such as ZenDesk (or similar ticketing systems) to track, manage, and resolve support tickets.
- Build and execute SQL queries, PowerShell, and Bash scripts to support internal configuration and deployment needs.
- Collaborate with Tier I/II teams to escalate and resolve complex technical incidents.
- Maintain documentation of known issues, troubleshooting guides, and system processes.
- Assist in the onboarding and configuration of new devices, systems, and software tools.
- Participate in on-call support rotations or emergency incident response, if required.
Qualifications:
- Minimum of 5 years of experience in technical support, IT operations, or a related role.
- Strong experience with ZenDesk or comparable support/ticketing systems.
- Proficiency in scripting languages: SQL, PowerShell, and Bash.
- In-depth knowledge of enterprise hardware, software systems, and network troubleshooting.
- Ability to work independently and handle multiple high-priority tasks simultaneously.
- Strong communication skills and a customer-focused mindset.
- Experience working with third-party vendors and managing external support relationships.
#DICE